CASA LOVINA IS A SMALL LOCAL BUSINESS BASED IN LESLIEVILLE.
Studio Hours of Service
Tuesday - Friday : 11:00 - 18:30 (EST)
NEW curb-side pick up hours starting in December 2021
Tuesday - Friday
Afternoon: 12:00 - 14:00 (EST)
Evening: 16:30 - 18:30 (EST)
~ Weekend pick up will be at pop-up/market locations ~
Tuesday - Friday : 11:00 - 18:30 (EST)
NEW curb-side pick up hours starting in December 2021
Tuesday - Friday
Afternoon: 12:00 - 14:00 (EST)
Evening: 16:30 - 18:30 (EST)
~ Weekend pick up will be at pop-up/market locations ~
LIMITED TIME - 1KM RADIUS FROM HQ - DROP OFF
For orders above $45 , we are offering FREE Drop off Delivery within 1Km Radius from our HQ area.
MAP ZONE GUIDE
LOCAL > 1KM Radius from HQ > FREE Drop Off For Orders Above $45
>> Ashdale East to Woodbine/LakeShore -- Ashdale North to Fairford/Gerrard St -- Ashdale West to LeslieSt/QueenStEast <<
MAP ZONE GUIDE
LOCAL > 1KM Radius from HQ > FREE Drop Off For Orders Above $45
>> Ashdale East to Woodbine/LakeShore -- Ashdale North to Fairford/Gerrard St -- Ashdale West to LeslieSt/QueenStEast <<
CURB-SIDE PICK UP
- We are now offering FREE "contactless curb-side pickup". Call / text us at 647 836 7201 when you arrive with your order number, and we will bring your order to your car.
- Curb-side pickup : Casa Lovina HQ Studio which is located in Leslieville. Make sure to choose "IN-STORE PICK UP" during checkout.
- If you require an express service or any urgent inquiries please Contact Us at 647 836 7201 (text or phone) or email: [email protected]
>> EXPRESS PICK-UP or AFTER HOURS (up to 7pm) PICK-UP also available for your last-minute gifting.
Please request in the note section during "check out" and specify your pick-up details or contact us if you have any questions.
Please request in the note section during "check out" and specify your pick-up details or contact us if you have any questions.
HQ STUDIO PICK UP LOCATION
41 Ashdale Ave
Toronto, ON, M4L2Y6
41 Ashdale Ave
Toronto, ON, M4L2Y6
SHIPPING AND DELIVERY
NEW - GLOBAL SHIPPING FROM OUR WAREHOUSE IN BALI
CANADA
CANADA POST SHIPPING INTERRUPTIONS
Canada Post suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances they are operating in this year. The suspensions remain in effect up until the current date. If you experience shipping delays (either via Lettermail, Expedited Mail, Regular Parcel, Small Parcel U.S.A or International) please note that this situation is beyond our control as Canada Post is working hard to deliver the goods to you.
We thank you for your patience and support.
Ontario : click here
The rest of Canada : click here
U.S.A : click here
EU and Rest of The World : click here
FREE SHIPPING EVENT
- Our FREE SHIPPING EVENT valid for Canada orders only (unless it's specified), during this event we use CP > Lettermail to ship the goods for any orders below $150. Orders above $150 will automatically get FREE Trackable Shipping.
- If you require a trackable parcel , please select shipping option CA.2 > EXPEDITED PARCEL CP or contact us to upgrade your parcel, additional fee will apply.
- ! IMPORTANT ! Any orders ships via >> Canada Post Letter Mail, U.S.A Small Packet Air or International Small Packet Air << does *NOT* have tracking information.
- ! IMPORTANT ! If you choose this option, Casa Lovina is NOT responsible for any delay / missing / porch theft of your parcel and we will NOT replace the missing parcel. It is buyers responsibilities to choose the appropriate shipping method from our shipping method menu.
- Typical delivery time : 4-10 business days (Canada) ; 7 - 14 business days or more (U.S.A) and 30 days or more (International)
- ! RESTRICTIONS ! Due to parcel dimensions, our "Bali Pandanus Visor" and "Borneo Anjat Backpack" are excluded from any FREE SHIPPING (please choose from our delivery menu for the appropriate shipping fee)
CANADA ORDER
- (NEW) For CANADA - $5 Flat Rate via Canada Post Lettermail for a single item/non-parcel size/small items/bubble envelope small size (applicable for mostly small jewelry or mini crystals), NO TRACKING.
- ! IMPORTANT ! If you choose this option, Casa Lovina is NOT responsible for any delay / missing / porch theft of your parcel and we will NOT replace the missing parcel. It is buyers responsibilities to choose the appropriate shipping method from our shipping method menu.
- >> Click here for the dimension requirement.<<
IMPORTANT NOTE : We only use "DO NOT SAFE DROP" and require "SIGNATURE" for any CANADA EXPEDITED OR REGULAR PARCEL shipping option to protect your parcel from porch theft or harsh weather.
- For CA.2 > EXPEDITED PARCEL delivery method - $12 Flat Rate we ship via Canada Post Regular with tracking
- If you require a faster service within Canada, please select CA.5 > EXPRESS delivery method.
- For orders(s) above $150 : For CANADA - FREE SHIPPING via Canada Post Regular Parcel with tracking
- If you require a faster service within Canada , please select CA.5 > EXPRESS delivery method.
We do not refund/credit postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
U.S.A
! IMPORTANT ! Any orders ships via >> Canada Post Letter Mail, U.S.A Small Packet Air or International Small Packet Air << does *NOT* have tracking information.
- For 1 - 2 items or small items that can go in one box, e.g multiple rings, via
- U.S.>1 . CANADA POST USA Small Parcel/USPS - $15 Flat Rate , No tracking. Click here for the dimension requirement - NOT valid for our "Borneo Anjat Backpack" due to the oversized dimension. Estimate delivery time is approx. 14 - 21 business days.
- If you require a trackable parcel within USA , please select option
- U.S. >2 . CANADA POST/USPS - USA Tracking - $25 Flat Rate. Estimate delivery time is approx. 7 - 14 business days.
- If you require a Expedited service with tracking to USA , please select option
- U.S. >3 . CANADA POST/USPS - Expedited Tracking Parcel U.S.A - $40 Flat Rate. Estimate delivery time is approx. 7 business days. If you require an Express service with tracking to USA , please select option
- U.S. >4 . CANADA POST/USPS - Xpresspost U.S.A with Tracking - $55 Flat Rate. Estimate delivery time is approx. 5 business days.
INTERNATIONAL
Do you ship Internationally?
- Yes, we ship worldwide via CANADA POST Small Package International Air with no tracking or CANADA POST Tracked Packet or Xpresspost International with tracking .
- Any "free shipping" event will be shipped using CP Small Package International Air with no tracking. Some exception may apply.
- Sorry, but we do not ship to P.O. or APO Boxes at this time.
- We do not refund/credit postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
- Please contact us if you have any questions or you don't see your country listed in our shipping method.
U.S.A and International Duties and Taxes
How long will it take for my items to arrive?
Most purchases within U.S.A/Canada will arrive within 7 to 14 business days or more (depending on the mailing service you choose) once your order has been processed. International orders can take up to 30 days. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe sender list.
If you required faster mailing service or International parcel with tracking please contact us with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify us within 30 mins, otherwise we cannot fulfilled your request.
*Note to Paypal user, please make sure that you have your Paypal address up-to-date.If you would like us to ship the Product(s) to a different address please make sure you add a note before you complete the payment.
It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature required or International tracking#" service, for which an extra service charge may apply. At this time, such requests must be sent by e-mail before purchasing for a quote.
Express mailing services (Priority, 2-Day, Overnight, etc) are available but will require an additional shipping fee. Please contact us before purchasing for a quote and adjusted listing.
Casa Lovina shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes.
Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable.
Ontario customers are responsible for all sales, use, goods and services and harmonized sales associated with the order.
Casa Lovina do not refund/credit postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
- Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
- We do not mark packages as a gift.
- International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
- We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
How long will it take for my items to arrive?
Most purchases within U.S.A/Canada will arrive within 7 to 14 business days or more (depending on the mailing service you choose) once your order has been processed. International orders can take up to 30 days. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe sender list.
If you required faster mailing service or International parcel with tracking please contact us with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify us within 30 mins, otherwise we cannot fulfilled your request.
*Note to Paypal user, please make sure that you have your Paypal address up-to-date.If you would like us to ship the Product(s) to a different address please make sure you add a note before you complete the payment.
It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature required or International tracking#" service, for which an extra service charge may apply. At this time, such requests must be sent by e-mail before purchasing for a quote.
Express mailing services (Priority, 2-Day, Overnight, etc) are available but will require an additional shipping fee. Please contact us before purchasing for a quote and adjusted listing.
Casa Lovina shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes.
Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable.
Ontario customers are responsible for all sales, use, goods and services and harmonized sales associated with the order.
Casa Lovina do not refund/credit postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
LOST PACKAGES:
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT track or replace your items.
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT track or replace your items.
