Please consider your purchase carefully. We put a lot of effort into providing product details and images of our jewelry, handbags and accessories so that you can make an informed decision before placing your order. If you have questions regarding our products, please contact us via email at: [email protected] or via live chat (website main page, Instagram DM or FB Messanger), text or call us at +1 647 836 7201 or schedule a virtual appointment
If for any reason you are not happy with your order, please email us at : [email protected] , we will issue you a "Return/Exchange Form" .
You may return item(s) to Casa Lovina for exchange or store credit. Returns are refunded to a digital gift certificate form, less shipping and handling.
We do not offer REFUND, sorry.
The item(s) must be unworn and unwashed with tags still attached. Casa Lovina reserves the right to determine whether or not item(s) returned is in its unused original condition.
It is buyer responsible for all charges incurred to return the item back to Casa Lovina as well it is the buyer’s choice what method of shipment they use to return the item. If the item is lost in transit, Casa Lovina is not responsible and will no grant a store credit/exchange until the return is received.
All returns packages must be received within :
Please ensure that you check the detail measurements before buying or you can contact us to get more information.
IMPORTANT :
ORDER CANCELLATION
Hit the Submit Order button before you're ready? We’ll do our best to help. During Casa Lovina business hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-647-836-7201, SMS or by live chatting with us. After 30 mins we cannot alter any online orders.
CUSTOM ORDER
Custom jewelry, handbags or accessories orders are ineligible for a return or exchange due to the personalized and individualized nature of the item(s). A custom order is defined as any jewelry, handbags or accessories design made to order just for you, and not taken from our inventory.
Custom jewelry, handbags or accessories on layaway that have been placed into production after 50% of the balance is paid cannot be cancelled and are ineligible for a return or exchange due to the personalized and individualized nature of the item(s).
Custom jewelry, handbags or accessories cancelled after 30 mins and production has not been started, your refund will be subject to LESS a 20% fee. This can be issued as a store credit to be used within 365 days.
WHAT DO I DO IF I RECEIVED THE WRONG ORDER?
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to [email protected].
We will be happy to help resolve it!
REPAIRS & WARRANTY
In the event that a design purchased through www.casalovina.com or at a pop-up/market/trade show location becomes damaged from normal wear or during shipment we will repair/replace (subject to availability*) it within 30 days of order/purchased. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Casa Lovina.
IMPORTANT NOTE : We no longer accept any repairs inquiry at pop-up/market/trade show locations. Items purchased through other retailers or a third-party vendor (outside of CasaLovina.com and/or CasaLovina Pop-Up Market) will not be covered under Casa Lovina's warranty. Please reach out to the company the items were purchased from.
All repair inquiry must be submitted via email at [email protected] along with clear pictures of the item that needs to be repaired, you must also attach a copy of your receipt or proof of purchase.
After 30 days repairs are subject to a base fee of $25 or more depending on the severity of the damaged goods, these are for replacement materials, labour and service. Shipping fee is extra depending on service requested.
To return an item for repair, please follow these simple steps :
JEWELRY CARE & WEAR DISCLAIMER
Please take care of your beautiful handcrafted pieces, treat them with care and they will last for years. We believe in wearing your jewels!
Our pieces are delicate and not made to be worn during exercising, massage, cleaning, cooking, showering, gardening or any vigorous activities.
We also don’t recommend wearing your jewelry in water, especially chlorinated pools, salt water and hot tubs.
Be sure to remove your pieces before sleeping and when applying cosmetics, perfumes, sprays, creams, oils and hand sanitizers.
If for any reason you are not happy with your order, please email us at : [email protected] , we will issue you a "Return/Exchange Form" .
You may return item(s) to Casa Lovina for exchange or store credit. Returns are refunded to a digital gift certificate form, less shipping and handling.
We do not offer REFUND, sorry.
The item(s) must be unworn and unwashed with tags still attached. Casa Lovina reserves the right to determine whether or not item(s) returned is in its unused original condition.
It is buyer responsible for all charges incurred to return the item back to Casa Lovina as well it is the buyer’s choice what method of shipment they use to return the item. If the item is lost in transit, Casa Lovina is not responsible and will no grant a store credit/exchange until the return is received.
All returns packages must be received within :
- Canada & U.S.A buyers : Our 14-day return policy is extended to a 30-day return window until further notice . The return window begins on the day the order is delivered.
- Canada exchanges:
- FREE if you exchange your item in-person at Casa Lovina Studio HQ. Please Contact Us to arrange the exchange time and date.
- FREE for single small items, we will be sending your item via Canada Post "Lettermail" (no tracking) , if you require a trackable package please contact us , an additional fee will apply.
- U.S.A exchanges: Buyers are resposible for the shipping cost of the goods being send back to them. A separate invoice will be sent upon shipping your exchanged goods.
- International buyers : Our 30-day return policy is extended to a 60-day return window until further notice. The return window begins on the day the order is delivered.
- International Exchanges: Buyers are resposible for the shipping cost of the goods being send back to them. A separate invoice will be sent upon shipping your exchanged goods.
Please ensure that you check the detail measurements before buying or you can contact us to get more information.
IMPORTANT :
- No returns or exchanges allowed on personal goods such as pierced earrings or swimsuits.
- After 14 days (for Canada & U.S.A customers) or 30 days (for International customers), Casa Lovina cannot accept returns or exchanges.
- All clearance items are FINAL, no exchange nor store credit.
- All custom orders are FINAL, no exchange nor store credit.
ORDER CANCELLATION
Hit the Submit Order button before you're ready? We’ll do our best to help. During Casa Lovina business hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-647-836-7201, SMS or by live chatting with us. After 30 mins we cannot alter any online orders.
CUSTOM ORDER
Custom jewelry, handbags or accessories orders are ineligible for a return or exchange due to the personalized and individualized nature of the item(s). A custom order is defined as any jewelry, handbags or accessories design made to order just for you, and not taken from our inventory.
Custom jewelry, handbags or accessories on layaway that have been placed into production after 50% of the balance is paid cannot be cancelled and are ineligible for a return or exchange due to the personalized and individualized nature of the item(s).
Custom jewelry, handbags or accessories cancelled after 30 mins and production has not been started, your refund will be subject to LESS a 20% fee. This can be issued as a store credit to be used within 365 days.
WHAT DO I DO IF I RECEIVED THE WRONG ORDER?
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to [email protected].
We will be happy to help resolve it!
REPAIRS & WARRANTY
In the event that a design purchased through www.casalovina.com or at a pop-up/market/trade show location becomes damaged from normal wear or during shipment we will repair/replace (subject to availability*) it within 30 days of order/purchased. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Casa Lovina.
IMPORTANT NOTE : We no longer accept any repairs inquiry at pop-up/market/trade show locations. Items purchased through other retailers or a third-party vendor (outside of CasaLovina.com and/or CasaLovina Pop-Up Market) will not be covered under Casa Lovina's warranty. Please reach out to the company the items were purchased from.
All repair inquiry must be submitted via email at [email protected] along with clear pictures of the item that needs to be repaired, you must also attach a copy of your receipt or proof of purchase.
After 30 days repairs are subject to a base fee of $25 or more depending on the severity of the damaged goods, these are for replacement materials, labour and service. Shipping fee is extra depending on service requested.
To return an item for repair, please follow these simple steps :
- Obtain a Repair Work Order (RWO) number via email at [email protected] . We will not accept packages without an RWO number.
- Include the RWO number in the return shipping address or at the drop off location.
- For minor repairs it can take 2 - 4 weeks to be completed (subject to part availability*) ; for more severe damage products that require soldering, welding or stone settings it can take between 4 - 8 weeks to be completed (subject to part availability*)
- Due to the nature of our products, we may not be able to order certain components needed to repair older items.
- We will send you an invoice upon completion and service/shipping invoice has to be paid before we release your goods.
- PLEASE NOTE: chain breaks are not considered to be defective products and earrings are not suitable for return due to health protection or hygiene reasons
JEWELRY CARE & WEAR DISCLAIMER
Please take care of your beautiful handcrafted pieces, treat them with care and they will last for years. We believe in wearing your jewels!
Our pieces are delicate and not made to be worn during exercising, massage, cleaning, cooking, showering, gardening or any vigorous activities.
We also don’t recommend wearing your jewelry in water, especially chlorinated pools, salt water and hot tubs.
Be sure to remove your pieces before sleeping and when applying cosmetics, perfumes, sprays, creams, oils and hand sanitizers.
Handbags:
Please note that all of our ata, rattan, ikat and tenun is hand woven and batik is hand drawn.
We will not accept exchanges or returns based on slight variations in the weave, color and layout of fabric pattern that may differ from photos on the website. These differences in the pattern and in the finished products are completely normal and ensure that your piece is unique.
Earrings / Swimwear / Bikinis :
All earrings / swimwear sales are final due to hygienic reasons, No Returns or Exchanges. Please check your sizing with us before purchase. Thank you.
Please note that all of our ata, rattan, ikat and tenun is hand woven and batik is hand drawn.
We will not accept exchanges or returns based on slight variations in the weave, color and layout of fabric pattern that may differ from photos on the website. These differences in the pattern and in the finished products are completely normal and ensure that your piece is unique.
Earrings / Swimwear / Bikinis :
All earrings / swimwear sales are final due to hygienic reasons, No Returns or Exchanges. Please check your sizing with us before purchase. Thank you.
eGIFT CARD POLICY
Based on Federal Gift Card Law Credit CARD Act of 2009 gift certificates and store gift cards can't expire for five years. However, issuers can still charge an "inactivity fee" if the card has not been used within twelve months.
Based on Federal Gift Card Law Credit CARD Act of 2009 gift certificates and store gift cards can't expire for five years. However, issuers can still charge an "inactivity fee" if the card has not been used within twelve months.
