CASA LOVINA IS A SMALL LOCAL BUSINESS BASED IN LESLIEVILLE.
WE WISH YOU MERRY CHRISTMAS AND AN AMAZING 2021!
HOLIDAY STUDIO CLOSURE
HOLIDAY CLOSURE : Any orders placed after 4pm on Dec 24th - 27th will be shipped or ready for curb-side pick up on Monday Dec 28th, 2020.
STUDIO PICK UP CLOSURE : Tuesday, Dec 29th, 2020 - Sunday, Jan 3rd, 2021. We will be re-open for curb-side pick up on Monday, Jan 4th, 2021.
Please note starting from January 4th, 2021 onwards, our studio will be open for curb-side pick up only on Friday - Monday.
NEW Hours: 12noon - 3pm (starting January 4th)
If you require an express service or any urgent inquiries please Contact Us at 647 836 7201 (text or phone) or email: hello@casalovina.com
Click here to read about our "Extended Holiday Return and Exchange Policy"
HOLIDAY STUDIO CLOSURE
HOLIDAY CLOSURE : Any orders placed after 4pm on Dec 24th - 27th will be shipped or ready for curb-side pick up on Monday Dec 28th, 2020.
STUDIO PICK UP CLOSURE : Tuesday, Dec 29th, 2020 - Sunday, Jan 3rd, 2021. We will be re-open for curb-side pick up on Monday, Jan 4th, 2021.
Please note starting from January 4th, 2021 onwards, our studio will be open for curb-side pick up only on Friday - Monday.
NEW Hours: 12noon - 3pm (starting January 4th)
If you require an express service or any urgent inquiries please Contact Us at 647 836 7201 (text or phone) or email: hello@casalovina.com
Click here to read about our "Extended Holiday Return and Exchange Policy"
CURB-SIDE PICK UP
- We are now offering FREE "contactless curb-side pickup". Call us when you arrive with your order number, and we will bring your order to your car.
- Curb-side pickup : Casa Lovina HQ Studio which is located in Leslieville. Make sure to choose "IN-STORE PICK UP" during checkout. There is NO Deadlines for curb-side pick up.
>> EXPRESS PICK-UP or AFTER HOURS (up to 7pm) PICK-UP also available for your last-minute gifting.
Please request in the note section during "check out" and specify your pick-up details or contact us if you have any questions.
Please request in the note section during "check out" and specify your pick-up details or contact us if you have any questions.
STUDIO PICK UP LOCATION
41 Ashdale Ave
Toronto, ON, M4L2Y6
STUDIO PICK UP HOURS
Mon - Sun : 12pm - 4pm (2020)
Fri - Mon : 12pm - 3pm (staring January 2021 Winter)
41 Ashdale Ave
Toronto, ON, M4L2Y6
STUDIO PICK UP HOURS
Mon - Sun : 12pm - 4pm (2020)
Fri - Mon : 12pm - 3pm (staring January 2021 Winter)
SHIPPING AND DELIVERY
CANADA POST SHIPPING INTERRUPTIONS
Canada Post suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances they are operating in this year. The suspensions remain in effect up until the current date. If you experience shipping delays (either via Lettermail, Expedited Mail, Regular Parcel, Small Parcel U.S.A or International) please note that this situation is beyond our control as Canada Post is working hard to deliver the goods to you.
We thank you for your patience and support.
Ontario : click here
The rest of Canada : click here
U.S.A : December 11th, 2020
EU and Rest of The World : November 29th , 2020
FREE SHIPPING:
- Our FREE SHIPPING valid for Canada orders only (unless it's specified)
- ! IMPORTANT ! Any orders ships via >> Canada Post Letter Mail, U.S.A Small Packet Air or International Small Packet Air << does *NOT* have tracking information.
- Typical delivery time : 4-10 business days (Canada) ; 7 - 14 business days or more (U.S.A) and 30 days or more (International)
- If you require a trackable parcel , please contact us to upgrade your parcel, additional fee might apply.
- ! RESTRICTIONS ! Due to parcel dimensions, our "Bali Pandanus Visor" and "Borneo Anjat Backpack" are excluded from any FREE SHIPPING (please choose from our delivery menu for the appropriate shipping fee)
CANADA ORDER :
- (NEW) For CANADA - $5 Flat Rate via Canada Post Lettermail for a single item/non-parcel size/small items/bubble envelope small size (applicable for mostly small jewelry or mini/small crystals), NO TRACKING. If you choose this option Casa Lovina is NOT responsible for any missing / porch theft of your parcel not will we replace the missing parcel.
- >> Click here for the dimension requirement.<<
IMPORTANT NOTE : We only use "DO NOT SAFE DROP" and require "SIGNATURE" for any CANADA EXPEDITED OR REGULAR PARCEL shipping option to protect your parcel from porch theft or harsh weather.
- For CA > EXPEDITED delivery method - $12 Flat Rate we ship via Canada Post Regular/Purolator Ground/UPS Ground with tracking
- If you require a faster service within Canada, please select CA > EXPRESS delivery method.
- For orders(s) above $100 : For CANADA - FREE SHIPPING via Canada Post Regular Parcel/Purolator Ground/UPS Ground with tracking
- If you require a faster service within Canada , please select CA > EXPRESS delivery method.
U.S.A ORDER :
! IMPORTANT ! Any orders ships via >> Canada Post Letter Mail, U.S.A Small Packet Air or International Small Packet Air << does *NOT* have tracking information.
- For item(s) under $40 : $8 Flat Rate via Canada Post USA Small Parcel/USPS for non-parcel size/small items, No tracking. Click here for the dimension requirement.
- If you require a trackable parcel within USA , please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $40 - $80 : $15 Flat Rate via Canada Post Regular/UPS Ground with tracking/USPS First Class .
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $80 - $100 : $18 Flat Rate via Canada Post Regular/UPS Ground with tracking/USPS First Class.
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $100 : FREE SHIPPING via Canada Post Regular Parcel/USPS First Class/UPS Ground with tracking
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply
How long will it take for my items to arrive?
Most purchases within U.S.A/Canada will arrive within 7 to 14 business days once your order has been processed. International orders can take up to 30 days. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@casalovina to your safe sender list.
If you required faster mailing service or International parcel with tracking please contact us with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify us within 30 mins, otherwise we cannot fulfilled your request.
*Note to Paypal user, please make sure that you have your Paypal address up-to-date.If you would like us to ship the Product(s) to a different address please make sure you add a note before you complete the payment.
It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature required or International tracking#" service, for which an extra service charge may apply. At this time, such requests must be sent by e-mail before purchasing for a quote.
Express mailing services (Priority, 2-Day, Overnight, etc) are available but will require an additional shipping fee. Please contact us before purchasing for a quote and adjusted listing.
Casa Lovina shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes.
Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable.
Ontario customers are responsible for all sales, use, goods and services and harmonized sales associated with the order.
Do you ship Internationally?
Yes, we ship worldwide via CANADA POST Small Package International Air with no tracking or DHL International/Canada Post with tracking (additional cost). Any "free shipping" event will be shipped using CP Small Package International Air with no tracking.
Sorry, but we do not ship to P.O. or APO Boxes at this time.
Please contact us if you have any questions.
LOST PACKAGES:
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT replace your items.
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT replace your items.
