SHIPPING & DELIVERY
BUY ONLINE - PICK UP IN OUR POP-UP LOCATION
To minimize our carbon footprint, we offer pick up or local drop off to eliminate shipping cost.
(for orders below $100)
FREE SHIPPING:
CANADA ORDER :
U.S.A ORDER :
How long will it take for my items to arrive?
Most purchases within U.S.A/Canada will arrive within 7 to 14 business days once your order has been processed. International orders can take up to 30 days. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@casalovina to your safe sender list.
If you required faster mailing service or International parcel with tracking please contact us with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify us within 30 mins, otherwise we cannot fulfilled your request.
*Note to Paypal user, please make sure that you have your Paypal address up-to-date.If you would like us to ship the Product(s) to a different address please make sure you add a note before you complete the payment.
It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature required or International tracking#" service, for which an extra service charge may apply. At this time, such requests must be sent by e-mail before purchasing for a quote.
Express mailing services (Priority, 2-Day, Overnight, etc) are available but will require an additional shipping fee. Please contact us before purchasing for a quote and adjusted listing.
Casa Lovina shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes.
Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable.
Ontario customers are responsible for all sales, use, goods and services and harmonized sales associated with the order.
Do you ship Internationally?
Yes, we ship worldwide via CANADA POST Small Package International Air with no tracking or DHL International/Canada Post with tracking (additional cost). Any "free shipping" event will be shipped using CP Small Package International Air with no tracking.
Sorry, but we do not ship to P.O. or APO Boxes at this time.
Please contact us if you have any questions.
- Our FREE SHIPPING valid for Canada orders only (unless it's specified)
- Orders are shipped via Canada Post Letter Mail, U.S.A Small Packet Air or International Small Packet Air
- This does *NOT* include tracking information
- Typical delivery time : 4-10 business days (Canada) ; 7 - 14 business days or more (U.S.A) and 30 days or more (International)
- If you require a trackable parcel , please contact us to upgrade your parcel, additional fee might apply.
- RESTRICTIONS: Due to parcel dimensions, our "Bali Pandanus Visor" and "Borneo Anjat Backpack" are excluded from FREE SHIPPING.
CANADA ORDER :
- For item(s) under $40 : For CANADA - $4 Flat Rate via Canada Post Lettermail for non-parcel size/small items, No tracking. Click here for the dimension requirement.
- If you require a trackable parcel within Canada , please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $40 - $100 : For CANADA orders - $10 Flat Rate via Canada Post Regular/Purolator Ground/UPS Ground with tracking
- If you require a faster service within Canada, please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $100 : For CANADA orders - FREE SHIPPING via Canada Post Regular Parcel/Purolator Ground/UPS Ground with tracking
- If you require a faster service within Canada please contact us to upgrade your parcel, additional fee might apply
U.S.A ORDER :
- For item(s) under $40 : $6 Flat Rate via Canada Post USA Small Parcel/USPS for non-parcel size/small items, No tracking. Click here for the dimension requirement.
- If you require a trackable parcel within USA , please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $40 - $80 : $12 Flat Rate via Canada Post Regular/UPS Ground with tracking/USPS First Class .
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $80 - $100 : $16 Flat Rate via Canada Post Regular/UPS Ground with tracking/USPS First Class.
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply.
- For item(s) above $100 : FREE SHIPPING via Canada Post Regular Parcel/USPS First Class/UPS Ground with tracking
- If you require a faster service within U.S.A, please contact us to upgrade your parcel, additional fee might apply
How long will it take for my items to arrive?
Most purchases within U.S.A/Canada will arrive within 7 to 14 business days once your order has been processed. International orders can take up to 30 days. In the event of a delay, we will notify you by mail or email.
Note: Items ordered together may not arrive together.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello@casalovina to your safe sender list.
If you required faster mailing service or International parcel with tracking please contact us with your request. If for any reason your order is to be delayed or cancelled – due to stock, payment or otherwise – we will contact you via email. If you wish to cancel an order placed on our website please notify us within 30 mins, otherwise we cannot fulfilled your request.
*Note to Paypal user, please make sure that you have your Paypal address up-to-date.If you would like us to ship the Product(s) to a different address please make sure you add a note before you complete the payment.
It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature required or International tracking#" service, for which an extra service charge may apply. At this time, such requests must be sent by e-mail before purchasing for a quote.
Express mailing services (Priority, 2-Day, Overnight, etc) are available but will require an additional shipping fee. Please contact us before purchasing for a quote and adjusted listing.
Casa Lovina shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes.
Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable.
Ontario customers are responsible for all sales, use, goods and services and harmonized sales associated with the order.
Do you ship Internationally?
Yes, we ship worldwide via CANADA POST Small Package International Air with no tracking or DHL International/Canada Post with tracking (additional cost). Any "free shipping" event will be shipped using CP Small Package International Air with no tracking.
Sorry, but we do not ship to P.O. or APO Boxes at this time.
Please contact us if you have any questions.
LOST PACKAGES:
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT replace your items.
Please remember that once we drop off your package at the post office we have no control over the delivery speed. It is in Canada Post's hands. If you fear your package is lost please contact us for assistance. If you did not purchase upgraded shipping (which includes insurance) we CANNOT replace your items.
