Expedited Parcel Canada/USA or Small Packets USA/International services are insured (up to $100).
Then a claim can be filed with Canada Post. The claim can only be filed by Casa Lovina. Canada Post has a very strict policy on claims and in order to be able to file a claim all rules must be followed. Canadian claims can be filled immediately after guarantee date has been missed. For International and USA claims there is a waiting period of 45 days from date of shipment before a claim can be started. Once claim has began, Canada Post will investigate the claim and this can take up to 90 days for International and USA shipments. Once this period has elapsed, a refund will be given by Canada Post.
Please understand this information when asking about your lost/stolen item. This procedure is put in place by Canada Post and not by us.